Changed wifi and a nightmare

[Jimobrienire]

Hi have changed my wifi network and prior this removed all devices from the app, now the app keeps telling me to send message to someone else to reinstall all my devices and tried this, hard reset the devices and all that stuff back to out of box

I have a nest hub which connects fine

My other products will not connect no matter what I have tried and is so annoying

I have the nest doorbell battery

outdoor camera - battery

indoor camera battery 

wired outdoor flood light 

all the latest versions

what can i do i have tried deleting the home app change address and nothing wants to work

[EmptyNester]

Many people in the last 9 months  have reported this same problem.   The most painless way to proceed is to give your new WIFI network the EXACT same name and password as it was before.  This way the devices will find the WIFI and should re-connect.

If you want to go with the new WIFI network then I believe you need to do a FULL FACTORY RESET of the cameras before they can add to the new WIFI.  BE SURE you do the factory reset and not just a reboot.

Here is the link with the instructions:

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-battery-or-nest-cam-wit...

[SteveT1]

Hi folks,

I appreciate the help @EmptyNester. I wanted to check if you still need help with this. If you have other questions and concerns, feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve

[Brad]

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad