Changes Wifi Network now my Google Wired Doorbell / cam needs to be updated

[breitenstein]

So I have this door bell that I cannot change the network for.  And it connects to Nest and Home apps on my phone (No clue why I have two apps to manage all my google home products and google search reveals no one else on the internet knows the difference either).  So its a expensive paper weight (Regretting going with google product for home automation).  Odd that not one person in the forum or on youtube has ever thought to document how to fix this.  Google has nothing documented on their website to solve this either.  Labels on this post make me select choose platform??  Its a doorbell.  No clue what it means by platform.  I chose web browser.  Not sure how I should be expected to answer this.  Then I select category for which this issue fits none of them.  This is a maintenance issue with their product..  and there is no category even close to this.  So now after attempting to update the network on each of my 6 google products nothing works.  Such an overly complex product line.

[MplsCustomer]

@breitenstein 

I am guessing, when you say "changes WiFi network", you mean that you got a new WiFi router.  The easiest approach, if you can do it, is to set the network name (SSID) and password on the new WiFi router to the same network name and password used on the old router.  That way, you don't have to update any of the Google Nest products.  That's what we did when we got a new WiFi router.

If you can't do that, then you can use Google Nest's instructions on this help page:

https://support.google.com/googlenest/answer/10165378?hl=en

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance? Or was your question answered?

Best Regards, 

Brad.

[aatienza]

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[aatienza]

Hey folks,

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks,

Archie