Doorbell camera detecting the wrong person

[Tinymumbles]

Hi, when my dad walks up to the house, it detects him as my father in law. They look nothing alike. I have deleted my fathers photos from my FIL’s face and name setting but it’s still just saying it’s him, and not giving me the option to put my dad in as a new person with a new name. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad.

[aatienza]

Hey Tinymumbles,

How's it going? Still need our help? Feel free to let us know if you do.

Thanks,

Archie

[aatienza]

Hey Tinymumbles,

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks,

Archie