Nest doorbell camera offline message with solid green light stays on

[Coolnags]

I get “camera offline” error messages what seems to be every week. This is beyond frustrating as nothing changes and we do not have issues with out wifi connectivity ever. Currently I am having a new issue with the doorbell we have not gotten yet. The camera is offline, has a solid green light, no light around the button and no feed on either the nest or google apps. When I try to reboot it nothing changes and trying to reconnect through the app does not work- the circle just spins and spins!!! I just used my warranty to get a new doorbell for another issue (completely fried unit) two weeks ago!!! This is beyond ridiculous. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad.

[aatienza]

Hey Coolnags,

Chiming in to check if you have additional questions or concerns as we will be locking this thread within 24 hours. 

Thanks,

Archie

[aatienza]

Hey Coolnags,

Are your cameras back online? If not, check out this link for additional help.

Let us know as I will be locking this thread in 24 hours.

Thanks,

Archie