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Video won’t play blue spinning circle

Lesp
Community Member
 
15 REPLIES 15

Frankdfl78
Community Member

I’m having similar issues. When it does play my video quality sucks and also my Nest aware subscription isn’t recording more than a 10 second clip. This is my second unit in less than 3 years; current camera less than 4 months old, I just wasted over 3 hours with product support only to get the run around. Moving on to a different option. These cameras are not reliable and product support was no help at all 

Frankdfl78
Community Member

I’m having similar issues. When it does play my video quality sucks and also my Nest aware subscription isn’t recording more than a 10 second clip. This is my second unit in less than 3 years; current camera less than 4 months old, I just wasted over 3 hours with product support only to get the run around. Moving on to a different option. These cameras are not reliable and product support was no help at all

S3bryan
Community Member

This is a known issue with the Nest software since the last update. Google is aware of it but will never admit they are at fault. All we can do is wait and hope that they will stop playing with their pixie Dixie phones and put some development into the app. Don’t hold your breath

Timmyc
Community Member

I have the same problem. Can’t view any video history or events

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

 

Best Regards, 

Brad.

Acockup
Community Member

I did not comment but I ended up on this board because I am having the same problem. It has been going on for a while. I had hoped it would have been fixed by now. How do I get a credit for a month of service? 

S3bryan
Community Member

If you read the boards on here and on Twitter you’ll notice Google will never admit they made a mistake. So that means you will never get a credit from them. This is a server side issue but again google will not admit it

AL83
Community Member

Brad, I have read through about 20 different posts from 20 different users all stating the same... since the latest update, the app has become USELESS for iOS users. Your responses are completely unhelpful and then you lock a topic when people start getting upset at the lack of response and when you do respond, it's scripted BS. Do better or don't even bother. 

Frankdfl78
Community Member

AL83, great response! They contacted me trying to get more information but I’ve already wasted over 3 hours with tech support and could care less to keep getting the run around. I moved on to the Blink doorbell camera. I’ll say this much. I would much rather have the Google/Nest doorbell camera but not worth the hassle. 2 failed cameras in less than 3 years is definitely a quality issue

you won’t have the wonderful Google home app drawn with crayons.  2 apps to do the same thing.  But you will get to see your video timeline.  Wow too bad google doesn’t care

Timmyc
Community Member

Brad is a bot. We won't get a response from a real person.

Brad
Community Specialist
Community Specialist

Hey folks,

 

We as Community Specialists are primarily here to moderate these Community Forums. Part of that role requires us to close and lock threads if there is limited, to no activity. It is not required for the issue to be resolved for the thread to be locked and closed. I understand that this process may be frustrating, but Community Specialists are still required via our title, to manage our communities this way. 

 

*As a side note; please try to be more respectful to everyone in these forums. I would ask that you review the Community Guidelines when you can and make sure that you are being kind, and helpful to other Community Members and Community Specialists. We are NOT bots. We are live people, who are here to moderate these forums.

 

Best Regards,

Brad

Acockup
Community Member

If the problem is for IOS users you should have had time to fix. I just received a notice to renew the monitoring service. I CANCELED IT! 

Brad
Community Specialist
Community Specialist

@Acockup

 

Sad to see you go, sorry to hear that you had this issue. 

 

Best regards,

Brad

Acockup
Community Member

Have!