No events detected

[despinosa94]

I just got a notification from the camera & was able to see the video feed but when I went back to it a few minutes later to record it it now says “no events detected” and is greyed out although there was definitely movement hence why I got the notification in the first place. Is there anyway I can change that feature to get the video feed back? 

[aatienza]

Hey despinosa94,

Thanks for bringing this up to us and we're sorry for the delay.

A few questions: when did it start happening? Do you use email or push notifications? Also, has the camera been moved recently? Keep us posted.

Thanks,

Archie

[aatienza]

Hey despinosa94,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie