05-13-2022 04:40 PM
I get “camera offline” error messages what seems to be every week. This is beyond frustrating as nothing changes and we do not have issues with out wifi connectivity ever. Currently I am having a new issue with the doorbell we have not gotten yet. The camera is offline, has a solid green light, no light around the button and no feed on either the nest or google apps. When I try to reboot it nothing changes and trying to reconnect through the app does not work- the circle just spins and spins!!! I just used my warranty to get a new doorbell for another issue (completely fried unit) two weeks ago!!! This is beyond ridiculous.
05-31-2022 10:51 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?
Best Regards,
Brad.
06-06-2022 10:59 PM
Hey Coolnags,
Chiming in to check if you have additional questions or concerns as we will be locking this thread within 24 hours.
Thanks,
Archie
06-08-2022 03:14 PM
Hey Coolnags,
Are your cameras back online? If not, check out this link for additional help.
Let us know as I will be locking this thread in 24 hours.
Thanks,
Archie