Changing wifi network

[swampyagain]

Hi & sorry. This is no about getting started. It is getting re-started.

I have been using Nest Cam with Camera for over a year. I just changed my router & need to establish my Nest Cam with Floodlight through the new router's wifi.

I use a Chromebook.

I have followed all advice I could find here & elsewhere on line. I have failed & wasted days.

I have performed a fresh re-set via the small button on the back of the camera. The chime has played with each re-set. I repeat this prior to each attempt.

I have blue tooth operating on the Chromebook.

I have the CHromebook up the ladder with me, 12 inches from the Nest Cam with Floodlight.

I have the Chromebook connected to the new wifi. The one I wish to connect the Nest Cam with Floodlight to.

I then My problem is that Home (the app) variously:

- does not find my Nest Cam with Floodlight

- does find it, invites me to enter the 6 digit device code, which I enter, & Home then hangs endlessly while "Trying to Connect"

- does find it,  invites me to enter the 6 digit device code, which I enter, does Try to Connect & detects my wifi inviting me to select it & enter a password, which I enter and then if says Try Again" but SSID & password are correct .

WHat do I do?

This is really challenging & I am being ultra careful at every step.

I have been through this process about 7 or 8 times in the last two hours, always getting one of the above results, but never compeleting the connection.

Can someone please tell me how to re-connect.

Thank you sincerely.

Chris

[Anonymous]

Hey mate if you have the original box theres a phone number for google support somewhere in there on a small leaflet. Hope they might be able to help. 

[Jeff]

Hi swampyagain,

I just wanted to jump in real fast to see if you saw Fraa's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Jenelyn_O]

Hi there,

Checking if you still need help. Please let us know, as we'll be willing to assist you further. 

I appreciate your help, @Anonymous and Jeff.

Best,

Jenelyn

[Jenelyn_O]

Hello there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn