Google nest camera

[Kopfella]

Can someone please help…I’m going insane here

bought 2 Google nest cameras brand new from EE. Going through the install procedure. I’ve created my home address, the it asks me to scan the QR code for the camera….I do this a continue through the install procedure but it just keeps saying at the end….oops something went wrong…..I could throw the **bleep** things outta the window…..so frustrating….does anyone know what I’m doing wrong….even though I’m following all the online prompts

[PapaGrim]

Try this discussion: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Offline-issues-with-Google-Nest-Cameras...

[Anonymous]

Get used to it i wish id never bought them at all massively regret it... My advice return them buy another brand and save your sanity... Google cams are not fit for purpose theyre a massive rip off

[PapaGrim]

A new home structure is being suggested as a fix

[Anonymous]

I had this issue on my phone. Reason was i had wifi and mobile data turned on when trying to set them up. I turned "off mobile data" left only the "wifi on' and they connected straight away. May not be your problem its only a suggestion

[Jeff]

That's a good suggestion, Fraa. We've seen that affect some users in the past. Hopefully that does the trick. Thanks for sharing that.

Regards,

Jeff

[Jenelyn_O]

Hi there,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate your help, @PapaGrim, @Anonymous, and Jeff.

Best,

Jenelyn

[Jenelyn_O]

Hi Kopfella,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

Thanks,

Jenelyn