Delayed doorbell notification on Nest app and google speakers.

[Griffin]

I have a wired doorbell and it used to notify us within a few seconds of someone pushing the doorbell or approaching the door.

Now it can take from a few seconds to a few minutes to pop up on the phone or speaker. My wife has the same issue.

I had to reset the whole system last month and thought it might fix the problem, but it's gradually getting worse.

I've seen other posts about this issue, but no solutions.

[MplsCustomer]

@Griffin 

Perhaps there are problems on Google Nest's servers.

Our response times are good when a doorbell is pressed, but sometimes we get "Motion" or "People" notifications 10 or 15 minutes after the event occurred.

[Griffin]

Hi, this has been going on for a while. The doorbell delay is intermittent. 

[Debbie61]

We are experiencing delays of up to 10 minutes, which renders the Nest useless. 

[Juni]

Hi folks,

Appreciate the help here, MplsCustomer.

Griffin and Debbie61, thanks for reaching out — let's see what's going on. A few questions: when did it begin?  Is the issue happening with push notifications, or both email and push? Are the notifications delayed on multiple mobile devices?

Try to connect the mobile device to another Wi-Fi or cellular network. Signing in to your account on another mobile device and triggering a notification to test might also help isolate this. 

Regards,

Juni

[Griffin]

Talk about a delayed response 😂

It's happening on all devices and it's push. It does the same on different mobile devices.

I'm not sure why you are going down this line of questioning. It's clearly a Google problem and the in my view the delay is coming from googles servers.

[Debbie61]

It's the same with our Nest. Push delays on all devices and we've done resets, reboots, reinstalled, all of the things. (I've communicated with a rep on Twitter.) The problem is with Google, not on user's end. 

[Juni]

Hi everyone,

Thanks for the details you shared. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Thanks,

Juni

[Juni]

Hi folks,

Debbie61,  we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Griffin, we haven’t received your form. Kindly fill it out so we can continue with the next step. 
 

Regards,

Juni

[LovelyM]

Hello Griffin,

I just want to give you a nudge since we haven't received a form from you. Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers,
Lovely

[LovelyM]

Hey there Griffin, 

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Many thanks,
Lovely