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Charged Nest Camera, it will no longer show video... Says it's offline

Community Member

I purchased and installed my Nest wireless camera with no problem. There battery was low so I unmounted the camera and charged it. Fully charged camera is remounted but will not connect? Any suggestions?


Community Member

This is just a suggestion  as it worked for me. 
go into the app and delete the cameras.  But remember you will need the code on the camera.  The numbers are small and not just small think microscopic, but they are there.  Now add the camera back.  The new nest cameras have a weaker wifi chip so they tend to complain “hey no wifi”
Also before you wipe out the camera, check within google home, wifi, devices.  Do you see it has wifi?

Community Specialist
Community Specialist

Hi there, 


I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.


Best Regards, 


Community Member

I am having a similar issue still with "video unavailable". Camera fully charged, factory reset, restarted, etc. Need resolution to this or replacement camera. There are now several different threads with this issue and your team seems to be doing nothing to fix it besides blaming everyone's router and internet speed.