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Chime doesn’t ring after connecting chime connector came with google nest doorbell

faiyazpatel
Community Member

Hi there,

I bought new google nest doorbell wired 2nd generation. I have installed everything as google installation video and chime rings without white round connector but as soon as I connect white round connector chime doesn’t ring. I called good customer service and told me that your connector is faulty so they Send me new one replacement but I have still same issue. I don’t know what to do. I have tried everything according to google videos and I have most common chime from Home Depot and that also recently purchased. Please someone help. Does anyone else has the same problem? 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@faiyazpatel 

We have the older Google Nest Hello Doorbells, but you are not alone in having problems with the "chime puck" for the new 2nd Gen Google Nest Doorbell. See this thread, for example:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/What-does-the-nest-doorbell-2md-gen-puc...

Hey there,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help, MplsCustomer and Emerson.

Best,
JT

EmersonB
Community Specialist
Community Specialist

Hi faiyazpatel,

Thanks for posting here in the community. I understand your concern about your issue with your new Nest doorbell and its chime puck. The Nest Doorbell (wired, 2nd gen) has higher power requirements than most doorbells. For some installations, you'll need to replace the transformer for your doorbell.

You need a transformer that is rated for 16-24 V AC, 10-40 VA to provide enough power to your doorbell. If you've already installed your doorbell and you see a blinking yellow light on the front, your doorbell isn't receiving enough power.

Hit this link for more information. If you have other questions and concerns, feel free to let me know.

I appreciate the help, MplsCustomer.

Regards,

Emerson

EmersonB
Community Specialist
Community Specialist

Hey faiyazpatel,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,
Emerson