Chime not ringing with new Best doorbell

[CodyA10]

Hello,

I installed my new Nest wired doorbell over the weekend and everything connected and works fine and I wired it directly as described in the instructions and now my indoor doorbell electronic chime is not working when I ring the bell. I already tried all the troubleshooting options in both the Nest and Google Home apps with no success and I am unsure how to resolve this problem.

[Atillathebun]

When I installed my nest doorbell to a ding dong chime the instructions stated transformer polarity did not matter   despite that my chime only worked when connected one way  the nest device itself worked either way  I don't know if  this applies to an electronic chime however 

[CodyA10]

Thanks,

Just tried swapping the chime wires on the transformer but unfortunately, that didn't work either

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[CodyA10]

Brad,

The chime still has not been ringing since the installation of the new doorbell

[Brad]

@CodyA10

Which Doorbell did you get? The new 2021 Nest Doorbell (battery)? Or the previous wired Nest Hellp version? Also, which chime are you using?

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.