Chime not working with 2 nest doorbells but works fine with one

[shardik]

I have installed 2 wired 2nd gen nest doorbells. One on the front and one on the back. Both can stream video correctly and I can get notifications as well.

When I connect one connector to the chime, (Trans and front/rear) - the chime works correctly but when I connect both the connectors. (Front, trans) and (Rear, trans) chime stops to work. It doesn't even work for 1 that was working before.

I have a 16VAC and 10V transformer and chime.

Not sure whats the issue here, should I get 24VAC transformer or something else?

Thanks!

[MplsCustomer]

@shardik 

Many customers in this forum have reported upgrading to a 16V 30VA transformer to get either the older Google Nest Hello Doorbell or the newer 2nd Gen Google Nest Doorbell to work, even though Google Nest's requirements specify less (https://support.google.com/googlenest/answer/9247132). We had to upgrade ours 3 years ago when we added a second Nest Hello Doorbell.

[Jacobs503]

Sorry to jump in on this too, but would either of you know how I can get my nest 2 wired doorbell to chime inside on my home hub? I've looked on line and it says it can be done and followed the instructions but it still doesn't work. Am I doing something wrong? As I can't work it out. 

Thanks 

[MplsCustomer]

@Jacobs503 

You turn on "Visitor announcements" (https://support.google.com/googlenest/answer/7672451) in each doorbell's Settings. Your doorbells and Nest Hubs need to be in the same Google Nest "home/structure" and "Do not disturb" must NOT be turned on on your Nest Hub(s).

[Lance_L]

Hi everyone,

I'm jumping in to ensure everything is good here. 

@shardik and @Jacobs503, have you seen MplsCustomer’s last response? Let me know of the answers so I could take a closer look at them.

Appreciate the help, MplsCustomer.

Best,

Lance

[shardik]

I had to replace the transformer from 16vac 10va to 16vac 30va and now it’s working

[Lance_L]

Hello shardik,

That’s great! Thanks for letting me know.

@Jacobs503, do you still need help? Don’t hesitate to reach out if you do.

Regards,
Lance

[Lance_L]

Hello everyone,

I just wanted to jump in real fast to see if you still needed some help on this or if you were able to get it sorted out. Let us know, and we'll be happy to help.

Regards,

Lance

[Jacobs503]

All sorted, tried it in the morning and it synced up straight away 😭

[Lance_L]

Hey Jacobs503,

I am pleased to hear that your problem has been resolved. It appears that I can consider this case closed, so I will lock the thread after 24 hours unless I can be of further assistance.

Best regards,
Lance