Chime puck replacement

[AliciaOBrien]

Hello - we are missing the chime puck for our G2 wired Nest Doorbell - is it possible to purchase one?  Thanks

[gmelanymelissa]

Hi @AliciaOBrien,

Thanks for posting here in the community. I'm sorry to hear the chime puck for your Nest Doorbell (wired, 2nd gen) is missing. I'm happy to help!

To better understand the situation, I'd like to ask a couple of questions:

• Where did you purchase your Nest Doorbell (wired, 2nd gen)?
• Could you please confirm whether the chime puck was lost or if it was not included in the original packaging?

Once I have these details, I can assist you better with the specific information.

Keep me posted.

Regards,

Melany

[Arechra]

Lost the chime puck where can we buy one. 

[AliciaOBrien]

We purchased the doorbell on Amazon - it was in the original package but was misplaced by our electrician - is there any way to purchase the chime puck separately without having too buy a whole new unit?

[damtea]

Same issue here! Our chime puck overheated and burned out on a cold winter day. I need to replace it - but how?

[gmelanymelissa · Accepted solution]

Hi @damtea,

Thank you for reaching out to the community. I understand your concern regarding the chime puck overheating and burning out, especially on a cold winter day. Help's here!

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Regards,

Melany

[gmelanymelissa]

Hello again!

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!
Let me know if you have any other questions.

Best regards,
Melany