Click button on nest doorbell stays inside

[Gabyhcasso]

Hello, the small button that is supposed to click my nest doorbell into place is not coming out and therefore not locking the doorbell into place. Is there something I can do to make it pop out?

 

[aatienza]

Hey Gabyhcasso,

Oh no! I'm sorry to hear that. Let's check — could you fill out this form and let us know once you're done?

Thanks,

Archie

[aatienza]

Hey there,

It's us again. Were you able to fill out the form?

Thanks,

Archie

[aatienza]

Hi there,

Do you still need help with your device? If so, please fill out this form.

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie