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Closing conversation without solutions

clockwisemango
Community Member

@Brad @matthewtaylor 

Hi ref https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Christmas-Theme-Not-working/...

The thread got closed down but without a solution so all you end up with is the same thread being raised by someone else and the cycle just starts again 

I was going to post the that leaving overnight my door bell picked up the themes. So the solution needs to include restart, change to theme and give it 24hrs. As it may just need a little time.

The recommendation would be to keep the conversation open a little longer to elicit a useable solution and if no solution is available then  to state in the closure there is no actual solution. This would make the thread useful to others searching

Have fun 

Ian

 

 

 

 

6 REPLIES 6

Christony
Community Member

I can't even find a thread that actually has a solution. These clowns just respond with the same cut and paste response without helping, then closing them. This site is pointless. 

MichelleHD
Community Member

Agree with everything said above. Brad just locked a thread and I'm still unable to use my Google Nest camera the way that I want to. What a waste of money and now I'm out of the return period.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Christony
Community Member

Hey Brad, do you guys actually do anything aside from sending the same copy paste message to every thread on here? There are more unanswered/unresolved threads on here (more than double) than threads that have been solved. And from what I can tell, other users solve 99% of the issues. This is the top reason most of use want Google to break into smaller companies. Y'all are too big to care about your customers. Take the money and run away, right? 

The only thing Brad knows how to “fix” in these threads is closing them before anyone can get any helpful information. He’s useless. 

Brad
Community Specialist
Community Specialist

Hey Y'all.

 

I just wanted to remind you all, that at this time we Community Specialists are few and far between. This is a Community forum, so this is a place for all Community members to help each other out. I moderate, and keep the forums clean. It would be literally impossible for me to reach every single one of you, so my message was to simply check and see if you still need assistance. If you would like immediate assistance, please reach out to support.

 

Best Regards,

Brad.