Complaint about Google Nest Doorbells

[lalag12]

I have gone through 2 doorbells and both have had the same problem. The mounting pin always gets stuck and then will not remount. I was able to replace the first one under warranty but the second one I cant do anything apparently. I tried to get a replacement as an exception but google said no. I am no longer going to use this product and may even trade in the rest of my Google devices. If this is an on going problem for me personally (and as far as I can see I am not the only one) I do not have faith in google products or their customer service. I just wanted to make a complaint on this product somewhere because at this point I am force to buy a new device and google has done absolutely nothing to improve. 

[sicsacol]

Hi lalag12,

Thanks for your feedback about the Nest Doorbell, I really appreciate it.

You can help us by sending feedabck, you can do it through the home app, We're always looking for ways to improve our services, and your input is valuable.

Best Regards,

Jonathan

[lalag12]

No im good. Google is not looking to help ME, just want me to help them improve. Not going to use Google anymore. Thx

[sicsacol]

Hey lalag12, 

Thank you for taking the time to provide feedback about our products.

We're constantly working to make Google devices even better, and your feedback is essential to that process. It helps us develop new features, improve existing ones, and ensure our devices are meeting your needs.
 

Let me know if you have any other comments that you'd like to share. 

Cheers,

Jonathan