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Connect Google floodlight cam - no QR

Jjcast
Community Member

Camera / Flood no longer recognized by Google Home - removed and started from scratch - of course QR sticker missing - why a sticker?? 

so think I’m using the right six alpha numeric code but who knows it’s not clear

 

regardless goes thru whole setup - looks for nest pairing device no luck - exits setup - oh well sorry you can’t use your $300 device 

 

Any suggestions? Doing setup on iOS device in Google Home app Wi-Fi net is Linksys velo net

 

thanks

19 REPLIES 19

DustinConine
Community Member

What steps are you taking to reinstall? Assuming you found the correct code did you also reset the cam? There should be a tiny pinhole on the back/bottom of the camera. Holding down for 15 seconds or similar to any other product you will see a yellow light and it will make a noticeable chime sound. When searching for the camera does it give you the option to select a device instead of just automatically finding it after searching for 25 seconds?

Ill try to reset again today... it does not find the camera when searching you have to go in and select it... tries to connect for a few minutes and then switches to finding a pairing device but that fails as well... then just ends the process... 

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Jjcast, do you get a specific error message after it fails to find a pairing device? How far are you camera, phone and router to each other? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device they want to pair? Those devices could interfere with the Wi-Fi or Bluetooth signal.

 

I appreciate the help, MplsCustomer and DustinConine.


Thanks,

Archie

Jjcast
Community Member

No error message just dumps me out of setup after not finding it or “help” nest products 

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @archie. Checking in to see if you have further concerns about your Nest Cam with Floodlight? Feel free to update this thread, and we're happy to assist you further.


Thanks,
Steve

KPnow
Community Member

Hi,

No QR or Setup Code on Nest Cam with Floodlights.I had installed my flood light camrera by On Tech installer in Jan 2022.Once he had installed he had throw away QR code sticker.Now I have change my internet company and looking for QR code or activate code on back of flood light camera>i do not see that.I still have original box >is QR code or activate or part of serial number? If you know whom to contact for help please let me know.

Thanks for help .

KP

 

@KPnow 

Are you saying that there is no 6-character code printed on the bottom of your camera as shown at 1:18 in the installation video (https://support.google.com/googlenest/answer/11003780?hl=en)? It's not labelled as a "Set Up Code" or activation code, and it's a combination of numbers and letters.

Also, if you set your network name (SSID) and password on your new router/modem to the same value on your old router/modem, you shouldn't have to make any changes to your cameras. That's what we did when we got a new router/modem, and it's the first thing Google Nest recommends because they've made it difficult to update Wi-Fi settings (https://support.google.com/googlenest/answer/9223711?hl=en).

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Understood. You can try the suggested steps by @MplsCustomer and let us know how it goes. Also, you can reach us out here for faster transaction.

 

Thanks,

Archie

Hi folks,

I appreciate your help Archie and MplsCustomer.

Just checking in to see if you still need help with this. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,
JT

Tried all the recommendations including full factory reset - no joy - looks like I bought a $300 light - what a waste and

major disappointment - last NEST / Google product for me

KPnow
Community Member

Yes, I am all set. I found the  activate code .I had to unscrew then unplug camera. May be this code is hidden due to security reason.

608AA420-2911-4247-A75D-1096BEFF5171.jpeg

 not exactly clear is it

Jjcast
Community Member

I went with RG3AL9

All steps followed reset -

with chime- and yes let me choose specific product after not finding 

janthadeus
Community Specialist
Community Specialist

Hey folks!

 

KPnow, sounds great! Good to know that!

 

Jjcast, I'm sorry to know that, I know how you feel about this. To further check this you may reach our technical support team.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Just checking in to see if you still need help with this. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 
 

Best,

JT

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.


I appreciate the help, JT.

 

Thanks,

Archie

MplsCustomer
Bronze
Bronze

Given all the problems with lost QR codes reported in this forum, Google Nest really should include a large printed card containing the QR code with all of its devices, with a clear warning label:

"Warning: Save this QR code. If you lose it, you will not be able to install or reinstall your Google Nest device and your device will be unusable."

and unless there is some magic solution I am not aware of its pretty much un-usable right now