Connecting 2nd gen camera to nest app

[Hamiltom]

I can’t figure out how to get my new camera into the nest app. It loads in the google home app but I can’t add it to the nest app. When I try, it just keeps sending me to the Home app. 

[Hamiltom]

Is it really true that my “nest” cam doesn’t work with my “nest” app? 

[MplsCustomer]

@Hamiltom 

Yes. Unfortunately, Google Nest decided to have its new Google Nest cameras and doorbells--the ones released starting the fall of 2021--work ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com website. We've had a Google Nest Camera (Battery) for 10 months and have had to use 2 apps ever since.

Google Nest's Vice President posted this back on Sept. 29, 2021; there has been no update since:

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

[janthadeus]

Hi folks,

Just checking in to see if you still need help with this. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 
 

Regards,

JT

[janthadeus]

Hi there,

It's me again. We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best,

JT

[janthadeus]

Hi folks,

Thanks for your assistance, MplsCustomer.

Hamiltom, thanks for reaching out! I understand that you'd like to set up your 2nd gen Nest cameras to your Nest app, however they can only be paired in the Google Home app and you can view both your 1st gen Nest cameras and 2nd gen Nest cameras in the Google Home app. For your guide you may check this article to learn how to set up your 2nd gen Nest cameras.

I hope this helps.

Regards,

JT