Connecting Pixel to doorbell problems

[Jess88]

I bought a new phone a pixel pro 9 and I can not get my google doorbell battery set up on it. I have tried restarting the doorbell but when setting up I can not get the blue-light to pulse. I need this function as I Airbnb the house and need this security. Please help

[MplsCustomer]

@Jess88 

When you're switching to a new phone, you do NOT reinstall your Google Nest devices. They are already installed in your Google Nest "home/structure". You just log into the Google Home app on your new phone, using the same Google Account you were previously using, and connect to the same Google Nest "home/structure" you were previously using.

[virnab]

Hi Jess88,

Thanks for reaching out to our community.

I’m sorry to know that you cannot get your Google Doorbell battery set up on your Pixel Pro 9 phone. Thank you for letting us know that you have tried restarting your Google Doorbell, but it hasn’t been possible to finish the setup process. I understand how important it is for you to restore the connectivity of your Google Doorbell since it helps you with the security of your Airbnb house. No worries, help is here.

Before I start further troubleshooting, let me ask you a few questions:

• Is your Pixel Pro 9 up to date?
• Are you using the latest version of the Google Home app?
• What color is the LED light on your Google Doorbell battery?
• Which Wi-Fi frequency band are you trying to connect to (2.4 GHz or 5 GHz)?
• Is your mobile device and your Google Doorbell battery connected to the same WiFi frequency band?
• Are you receiving any error messages?
• How far is your Google Doorbell battery from the router?
• Can you see the Google Doorbell battery on your Google Home app devices?

Besides the previous information, I would appreciate it if you could verify the camera’s battery state. Please follow the next instructions:

1. Open the Google Home app.
2. Verify that the Google Account shown at the top right is the one linked to the camera. To switch accounts, tap your account photo or initials, then tap the drop-down arrow and select the correct account.
3. Tap Favorites (the heart icon) or Devices (the square with bar icon).
4. Select the camera from the list of devices.
5. Tap Settings.
6. Under Device features, tap Battery.
7. Please let me know the status of the battery icon you can see (color, level, or symbol).

Thanks for your kind attention; I will be looking forward to your response.

Best regards,

Virna