Connecting nest IQ with setup code

[MT2]

I have moved my nest iq cam to a new network but cannot connect it to the nest app.  It has no QR code so I use the Setup code, that takes me to an option to select the last 4 digits of the serial no. but this cameras no. does not appear.  I have the original packaging, manufactured date of 12/2021. any suggestions (I have tired hard reset)

[MplsCustomer]

@MT2 

Are you using the Google Nest app to re-install it?

I'm guessing it may have been previously installed so did you first remove it from the Google Nest app and then do a factory reset?

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=2357523839518615474-NA#zippy=%2Cnest...

[MT2]

I did not remove it from the old account as I couldn't remember which account I used it on so I did a factory reset

I get to the setup screen (nest app) asking me to choose the last 4 digits of my cameras serial no. but it only shows the numbers of other cameras on my system

[MT2]

I managed to set it up in google home after a full hard reset... thanks for your help

[MplsCustomer]

@MT2 

Good! If you set it up in the Google Home app, then it's not a Nest IQ Camera, but rather one of the newer cameras released since Sept. 2021 that only get installed in the Google Home app. We have two, a battery camera and a 2nd gen Google Nest Indoor Camera.

[Lance_L]

Hello MT2,

I’m glad to hear that your issue has been resolved. Thanks for sharing your resolution with the Community.

Feel free to reach out if you have any questions in the future.

I appreciate your help, MplsCustomer.

Best,

Lance