Connecting to wifi network

[bernytbolt]

Setting up nest doorbell (battery) when I try to connect to my home wifi network it says something went wrong 'no internet connectivity on this network' which clearly the is as all other devices are connected and working fine. Tried multiple times, now it doesn't even get as far showing me the networks to choose from, it just goes straight to 'We couldn't connect to that network. Check your password'. Pulling my hair out.

[Brad]

Hey there,

Thanks for bringing this up to me, I'd love to take a look into this for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This might be helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[janthadeus]

Hi bernytbolt,
 

Checking in — did you get a chance to restart your camera as suggested by Brad? If so, how did it go? Let us know if you need more help.

I appreciate your help, Brad.

Thanks,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT