Playback issue with Nest Doorbell

[Taboich]

I have my Nest doorbell 2nd generation (wired) connected to my Samsung Galaxy S20 FE 5g. Whenever I view activity from the doorbell, while connected via Bluetooth inside my vehicle, my phone number is dialed and then I am unable to disconnect the call. In addition, there is no audio heard. This has occurred in both my work and personal vehicles. 

[EmersonB]

Hello Taboich,

Thanks for reaching out and for sharing with us what happened to your issue. To confirm, when did the issue start? What are the troubleshooting steps you've done so far? Also, to further isolate the issue, is it only happening with your Samsung phone? Try turning off and on your bluetooth from your mobile phone or try restarting it.

Looking forward to your response.

Regards,
Emerson

[Taboich]

I just installed the doorbell last Thursday and I didn't try to view an event until this Monday when I got into my work vehicle. That's when I noticed that I can view the event but my phone number is dialed through the Bluetooth connection to my vehicle's radio. There's no audio and no history of the call on my phone. It is a Samsung Galaxy S20 FE 5g (AT&T). It also occurs in my personal vehicle. Did it to my wife as well. She has the same phone. 

[janthadeus]

Hey there,

I’m sorry for the delay. Let’s see what’s going on — could you turn off your phone’s Bluetooth, uninstall and reinstall your Google Home app then let me know how it goes?
 

I appreciate the help, Emerson.

Thanks,

JT

[Taboich]

Thanks for the info. I turned off Bluetooth and uninstalled/reinstalled the Home app as instructed. The playback of camera footage is still causing my phone number to be dialed on my vehicle. However, the "call" ended when I exited the Home app. Before, the call would continue unless I turned the vehicle off. 

[Brad]

Hi there, 

I know it's been a minute since we have checked in, so let me know if you need anything from me. Are you still experiencing the same concern? We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad3

[Taboich]

Yes. I'm still having the same issue. 

[Brad]

@Taboich 

Please reach out to support for further assistance by filling out this form, and a support agent will reach out to you with next steps. 

Best regards,

Brad

[janthadeus]

Hey there,

We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Thanks for your help, Brad.

Best,

JT