Cracking and peeling wired doorbell out of warranty

[Neenu]

Just had the worst customer service call I’ve ever had with any company. I had the wired nest doorbell professionally installed just over a year now (5 days out of warranty) and have noticed some cracking and peeling happening around the button and lense. I looked it up and seemed like a common problem so I called in for some help. Little to say they won’t even send a faceplate to cover the cracks leaving them to get worse over time. Google rep on the phone explicitly told me they will not support their products outside of the 1 year warranty so buyer beware. 

[MplsCustomer]

@Neenu 

With your post, there are now 288 threads about "peeling" Google Nest Hello Doorbells in this forum and 31 threads about "delaminating" Google Nest Hello Doorbells. One of our Nest Hello doorbells--20 months old--is peeling. That Nest Hello and another one of ours also won't ring the internal chime anymore due to a failing internal battery (another defect with hundreds of posts here in this forum). It certainly seems both are clearly known defects. Yet in spite of all these reports Google Nest says they "cannot" replace them if they are more than one year old. "Cannot"?? It seems rather they will not do anything.

In previous posts, I have suggested that customers with Nest Hello doorbells that are peeling--or failing to chime due to a failing internal battery--be given a discount on a new, RE-DESIGNED Google Nest Hello Doorbell (NOT the new battery doorbell) that has a user-replaceable internal battery obtainable from Google Nest and that corrects the susceptibility to peeling. So far, no one from Google Nest has responded to this suggestion.

[aatienza]

Hey Neenu,

Oh no! Sorry to hear that. Could you tell us the case ID from your interaction with our support team so we can take a closer look?

Appreciate the help, MplsCustomer.

Thanks,

Archie

[Neenu]

Hi Archie, It was over the phone so I don’t have any numbers for it.

[aatienza]

Hey Neenu,

Understood. Could you fill out this form and let us know once you're done?

Thanks,

Archie

[Neenu]

Filled out the form! Thanks

[aatienza]

Hey Neenu,

We haven't received your form — could you fill it out again and let us know once you're done?

Thanks,

Archie

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve