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Dead Nest Doorbell (Battery)?

jhewiz
Community Member

I've been happily using my Nest Doorbell (Battery) for a couple of years now. I have it mounted outside of my house next to my front door. When it runs low on battery after a month, I get a notice, I pop it out, charge it over night, and put it back on the next day. It's been working great.

Yesterday, I got a notice that it was running low on battery. I popped it off, plugged it in and noticed it didn't give me the normal light. I figured I'd leave it plugged in overnight because maybe it was that low on charge. Today I tried to turn it back on, but it won't respond. I tried doing a factory reset, and it appeared to turn on for a minute so I tried to set it up again on the Google Home app on my Pixel 6, but then it shut down again. I tried doing a factory reset again, plugged it in and tried to leave it plugged in a bit. The green light came on for a minute, but that was the only reaction I have had from it.

The thing had been working great. I live in Seattle, and the temperature has been very mild, between the mid 50s and 60s. So I have no idea why this has all of a sudden died. Anyone else have any ideas? Is there any way to replace the battery or see if the battery is even the problem?

1 REPLY 1

sicsacol
Community Specialist
Community Specialist

Hi @jhewiz,

 

Thanks for reaching out. I'm sorry to hear that you're going through this with your Nest doorbell (battery). I understand this can be frustrating, and I appreciate your efforts in trying to troubleshoot the issue.

 

Since you've already completed some troubleshooting steps, to gather more details and provide the best possible support, please fill out this form. Let me know when you’re finished. We’ll have someone reach out to you via email from there.

 

Regards,

Jonathan