cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Deleted history

777Goody
Community Member

I forgot to save some video history in my Nest Aware account before it was automatically deleted. Is there any way to recover that? 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@777Goody 

Sorry, but no.

"All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days."
https://support.google.com/googlenest/answer/9681538

EmersonB
Community Specialist
Community Specialist

Hello everyone,

 

@777Goody, thanks for reaching out here in the Community. Were you able to read the information and check the link that MplsCustomer has shared? In case you have an update, you know where to find us.

 

I appreciate your response, MplsCustomer.

 

Regards,

Emerson

EmersonB
Community Specialist
Community Specialist

Hi 777Goody,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks,
Emerson

EmersonB
Community Specialist
Community Specialist

Hey 777Goody,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson