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Detection of people entering

HermesA
Community Member

My camera stopped notifying me when someone enters the room  I have gone to settings > set “push notifications “ and “Away notifications “ and people setting and it still won’t do it. It was doing it before. What can I do?  Thanks 

3 REPLIES 3

EdmondB
Community Specialist
Community Specialist

Hello HermesA, 

Thanks for reaching out to the Community. I'm here to help you out. First, could you tell me what kind of camera you're using? Also, what app are you using for your Nest camera? If you're using the Google Home app, have you turned on notifications in the settings for Seen events?

I look forward to your response. 

Best,
Edmond

HermesA
Community Member

Thanks Edmond. The camera is a “

Google Nest Cam Outdoor or Indoor, Battery - 2nd Generation - 1 Pack” and I am using google home and I have updated the settings. 

EdmondB
Community Specialist
Community Specialist

Hi there, 

Thank you for providing that information. Have you tried performing a factory reset on your Nest Camera? Afterward, please set up the camera again on Google Home. Before proceeding with the factory reset, ensure that you save all important videos. Here is a link on how to restart or factory reset on your Nest camera or doorbell. 

Cheers,
Edmond