Device not working.

[Photogirl]

Why did my new Outdoor Nestcam with Floodlight (wired) go offline when all my other Google cams are working? Also I can no longer see the ‘floodlight’ symbol in my Google Home app…only the camera component on the app.

[MplsCustomer]

@Photogirl 

We don't have the new floodlight camera at our house, but perhaps the reply yesterday (Dec. 14) from "justsam" on this thread might be helpful:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Outdoor-Camera-with-Flood-Lights/m-p/63...

[Sstype16]

Thank you. 

[aatienza]

Hey Sstype16,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
 

I appreciate the help, MplsCustomer.

Thanks,

Archie

[aatienza]

Hey Sstype16,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[Photogirl]

So strange…after one week of wired Nest Cam with floodlight being offline with no floodlight icon showing in app…this morning it was back online with the floodlight icon now again visible in the app.  This entire past week our other Nest Cams at this location have not had any issues.  We haven’t even physically been at this location and have not been able to try any interventions.  Why did it go offline and then a week later go back online????

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Sstype16]

I am having the same issue. I installed the flood light with camera today. It all was working well and when I looked later in the day the flood light is not showing in the nest app. Please advise. 

[MplsCustomer]

@Sstype16 

The floodlight camera, like all of Google Nest's new cameras released since the fall of 2021, can only be accessed from the Google Home app, and NOT from the Google Nest app.