Different results from nestcam

[Anthonymck]

Two nest cams side by side - same settings.  One captures activity, and the other only captures one activity in the past 24 hrs.   
The difference - one has the power connected - and is working properly.  The other has a full battery but not picking up activity.   Why not?   

[MplsCustomer]

@Anthonymck 

We've had the newer battery camera since Sept. 2021, plugged in with the optional power cable. But if we unplug it so it's running on battery power, it does NOT do well at waking up from "Idle" mode to detect and record events.

[Anonymous]

The battery cameras are pathetic. As per the comment above and your own experience they "wake up" ok-ish when plugged into power without constant power they're garbage. Also without a subscription they're complete and utter garbage. As in they hardly work at all without a subscription wont wake up wont record wont upload or download wont wont wont just wont anything properly without a subscription.

[Anthonymck]

Crazy.  Yes I do have the subscription, and even with that, sometimes I just go outside in front of both cameras and make movements to see what it they pick up.  Usually nothing if only on battery, until I turn on the "view live" option, and then i get a response.   I wish the "twopack" I bought had a clear warning that even though I paid for 2, only one would work properly with the single cable it comes with.   Or maybe they should just send out another cable to everyone who is having the issue.

[MplsCustomer]

@Anthonymck 

The 1-meter charging cable that comes with the camera is intended for charging and is not intended for outdoor use or continually powering the camera. (We have a battery camera plugged in with the optional 10-meter power cable.)

On the blog below, Google Nest said they would provide a free charging cable to customers who only got one with a 2-camera pack:

"We also heard feedback from many on the multi-pack cameras only offering a single charging cable. We recognize that this doesn't work for all users, so we are offering a free additional cable(s) to customers who purchased the two-pack or three-pack. Just contact our support team." (There's a link there.)

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

[Anthonymck]

thanks for the info - I contacted google support via chat and they initially told me since the camera is recently out of warranty I am not eligible to receive a free charging cable.    (shouldn't be a warranty issue).    I shared the info from VP of Google Nest that you provided, and after escalating, the rep agreed to send out a "replacement". 

[zoeuvre]

Hi folks,

@Anthonymck, alright! I'll keep this thread open as you wait for the replacement to arrive, but please be advised that as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

I appreciate your help here, @MplsCustomer and Edmond. 

Best,

Zoe

[zoeuvre]

Hi Anthonymck, 

I want to check if there might be anything else you needed on this or if you had any other questions. If there's more you need, just let us know.
 

Thanks,

Zoe

[zoeuvre]

Hi there, 

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 
 

Regards,

Zoe

[EdmondB]

Hey everyone,

@Anthonymck, I’m sorry for the trouble this has caused you. Let me help you out. Have you tried changing the camera sensor's sensitivity? Here's how: 

1. Open the Google Home app.
2. Select the Camera.
3. Tap More > Settings > Video > Wake up sensitivity.
4: Set it to High. 

@Anonymous, We'd like to look more into your case if you could share more information. As well, we'd appreciate it if you could keep your comments kind and productive for those seeking help. Thank you.

Thanks for the input, @MplsCustomer.

Let me know if that helps.

Best,
Edmond