Disconnect previous account from nest doorbell

[Zena59]

• I need to disconnect the previous owner from my doorbell. Please can you guide me through it

[MplsCustomer]

@Zena59 

The previous owner needs to remove the doorbell from their account in the Google Nest app or Google Home app (depending on the doorbell).

https://support.google.com/googlenest/answer/11151047

You then need to do a "factory reset" of your doorbell (https://support.google.com/googlenest/answer/9252162), and then reinstall the doorbell in the Google Nest app or Google Home app (depending on the doorbell). If the previous owner has not removed the doorbell, you may have problems when trying to reinstall.

[EmersonB]

Hello everyone,

@Zena59, thanks for reaching out here in the Community. How's it going with your Nest Doorbell? Were you able to read the information and check the link that MplsCustomer has shared? In case you have an update, you know where to find us.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[janthadeus]

Hey Zena59,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate your help, MplsCustomer and emerson.

Thanks,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT