Google Nest Hello Doorbell Peeling!

[Laurascaum]

As the title states my nest doorbell is peeling. 
it’s getting worse and worse. I would have expected better considering I paid nearly £200 for this. 
It looks tatty.  It isn’t even in full sun for long periods of time and definitely not during hottest parts of the day.

quite disappointed really

[MplsCustomer]

@Laurascaum 

This is a common problem reported by hundreds of customers in this forum. Two of our three Google Nest Hello Doorbells (the two newer ones) are peeling. We were told Google Nest "cannot" replace them because they are past the 1-year warranty, so we bought silicone "skins" on Amazon to cover the peeling shards.

You can try contacting Support starting with the link below to see if they'll replace yours:

https://support.google.com/googlenest/gethelp

[Laurascaum]

Thank you for your reply. 
I didn’t know there were skins available so that is good to know and I will look into them

[EmersonB]

Hi Laurascaum,

Thanks for getting back to us. Sounds like a plan. I'll keep this thread open but please be advised that as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Regards,
Emerson

[Laurascaum]

Doesn’t really resolve the current issue though. 

I’ve seen other people have been issued with replacements even when out of warranty 

[EmersonB]

Hello LauraScaum,

It's us again and we got your form — thanks for filling it out. We hear your thoughts. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Thanks,
Emerson

[Laurascaum]

Thanks, I appreciate it.

[janthadeus]

Hey there,
 

You’re welcome! If you need help in the future, you know where to find us.

Thanks for the help here, MplsCustomer and Emerson!

Best,

JT

[janthadeus]

Hello there,

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Cheers,

JT

[EmersonB]

Hello everyone,

@Laurascaum, I'm sorry to hear about your experience on your Nest Doorbell. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, MplsCustomer.

Thanks,
Emerson