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Doorbell fascia peeling

Lovelyjubblyman
Community Member

Hi,

 

my doorbell fascia is peeling badly. I have see a few posts about this, so assume this is a design malfunction.  I have numerous Google products (including paying for Best Aware) and overall I enjoy all of them but this is an annoyance, considering it cost £230 2 years ago.

 

Photos attached for reference.

 

Is there anything that can be done to help?

 

 

Thanks

6 REPLIES 6

David_K
Platinum Product Expert
Platinum Product Expert

Google typically doesn't offer a replacement if it's no longer under warranty, unfortunately. That said, you're welcome to contact the contact the Google Nest support team who can check your warranty status and confirm.

  1. Select "Doorbell", type a brief description of the issue, then click "Next".
  2. Click "Other", then click "Next step" until you see the contact options.
  3. Choose to get a call or call or chat with the team as available in your country.

Thank you very much.

@Lovelyjubblyman 

We bought silicone skins on Amazon to cover the peeling shards on two of our Nest Hellos, because Google Nest said they "cannot" replace them beyond the 1-year warranty.

Hi folks,
 

Lovelyjubblyman, checking in — were you able to speak to our support team as shared by davidking? If so, how did it go? Let me know if you need anything else.

 

 I appreciate the help here, davidking and MplsCustomer.

 

Thanks,

JT

Hi there,

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best,

JT

janthadeus
Community Specialist
Community Specialist

Hey Lovelyjubblyman,

 

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

 

Regards,

JT