Pink/Blue Image on Doorbell Camera

[DCDude71]

I have a doorbell camera that recently started displaying camera footage with a pink and blue tint. It is hard to make out what is being shown on the camera. I have already viewed and tried various suggestions including:

1) Using the APP turning the camera on and off

2) Unplugging the camera from the power source

3) Turning auto night vision off and then on

Is there anything else I can try?

[janthadeus]

Hi DCDude71,

Thanks for taking some steps beforehand — these are of great help! Let’s further check this — how’s the temperature of the doorbell (hot, warm, cold or normal)? 

Here are some troubleshooting steps you can also try:

1. If the Night Vision settings are on Auto, switch it to Manual. Then, manually toggle the setting on and off. Observe the feed to check if the pink or purple tint goes away when you toggle the Night Vision settings off.
2. Unplug the camera from the power source, wait for 30 seconds, and plug the camera back in. To view the steps on how to restart your doorbell, have a look at this article: Restart or factory reset Nest camera or doorbell.
3. Ensure the camera is installed in a supported location and not in an area prone to overheat or direct sunlight.
4. Unplug the camera from its power source and reposition it after it’s had sufficient time to cool.

Let me know how it goes.

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

JT

[janthadeus]

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

JT