Disrespectful Tech support Calls

[Xpisto]

How many times have I called in and received substandard tech support ?  Many.

Do we occasionally have good calls, yes.  Are they 90% of the time, no.

Yesterday one of the little disrespectful tech support agents, who can't speak English very well, which we understand as it's their second or third language - and that's not the issue.  The issue at hand was a simple how do I see / transfer from another home and another email address / account.  You would think this would have been simple.  It was not, and most of it because of a lack of understanding of the English language and cultural differences.

The young lady who assisted me, was disrespectful off the bat and when I called her on it, she tried to turn it around and make it my issue.  Very Millennial of her.    I tried to escalate this issue and that was impossible on the calls.    So, now it's in writing - I would like you to pull those calls and act on the data you get from those calls, firing her would be my request - you do as you wish - but she doesn't need to be on calls with people if she's going to act like a petulant child.

Case :

3-8902000034204. 

Regards,

Chris 

[Anonymous]

Yep 100% agree. Yesterday i had to repeat my case number multiple times. Read it slowly number by number repeatedly. Google rep comes back with "i cant find your case number". I read the number again she replied "now you're giving me a different number". She said it with attitude like i was the one who couldn't understand clear and precise english. Her ineptness and blatant aggravation toward me was beyond a joke. She sent a follow up email which made no sense at all i dont think she understood the majority of what i was saying to her in the conversation....

Its a case of """ pay peanuts get monkeys """" analogy

[EmersonB]

Hello everyone,

Thanks for reaching out here in the Community. We know where you're coming from and this is not the experience we want you to have. We also appreciate you sharing your case ID here. I've checked it and saw that our support team is reaching out to you. Please continue your conversation there to avoid confusion here. Let us know if you have more questions here.

Thanks,

Emerson

[Xpisto]

We appreciate your reply, Emerson.     We can continue here.    What is the game plan to address this behavior.  It's been 50% of the calls I have made in reaches someone that as described by more than just me isn't someone you want to talk to ..... mind you 50% are really great.   So, it's not  all - but, it's alot of people that are terrible.

Rgds,

Chris

[EmersonB]

Hello everybody,

@Xpisto, I'm bumping up this thread to ensure that everything is covered here. How's it going with your Nest account? Were you able to link your device to your account? I've checked your case again and saw that our support team emailed you and gave you links to follow. Let us know your update here.

Thanks for chiming in, @Anonymous.

Best, 

Emerson

[EmersonB]

Hi everyone,

I'm dropping by to ensure that everything is covered here. We would appreciate it if you could share the information I’m asking above. Also, have you checked your email? Looking forward to your response.

Thanks, 
Emerson

[EmersonB]

Hey folks,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson