Do NOT buy a Nest Doorbell Battery if temperatures drop below 30 degrees F

[BosGoogUser]

I am sorry the Google nest doorbell battery does not operate when wired at temperatures below 30° f.

If you live someplace where the temperature drops below 30° do not buy this device.

Further I was just disconnected from my fifth call to Google help. The first calls were all about resetting the device and providing useless information.

The next set of calls were an argument about how they needed to replace the device. After another multi-hour discussion they elected to replace the device by the way of requiring a credit card as security.

The replacement device came and behaved exactly the same as the original device and now I am on my third call tonight having just been disconnected. I have been on this sequence of calls for the last 1 hour and 30 minutes.

They repeatedly asked me to provide the serial number which they had and then ask for photographs of the back of the device which is mounted in the dark at night.  

So not only does the device not work within specification but their support line is absolutely abysmal. 

Google needs to belly up to all of us in the community and confirm that they have a known defect in the product and just tell us when they will fix it. Many of us will deal with that until they can issue a fix. But playing charades multi hours with support people that are just running their process is simply unacceptable.

So let's go back to the beginning the Google nest battery operated does not operate within the specified temperature ranges.  Specifically when the device is even wired in to the doorbell power it discharges its power and does not operate. The symptoms are simple if the temperatures drop below 30° for an extended period of time the device does not recharge and slowly discharges to the point where the camera shuts off. 

It is time for Google to admit that they have a design problem and tell us what the remediation will be. 

Their current tactics are not to admit any fault and send us on a wild goose chase of resetting the device, taking pictures of the serial number, proof of purchase, series of experiments that are meaningless.

[camerahelppls]

i live in a place where it goes below 30 and my camera seems to work fine

[garydap]

I was having the same issue. It seemed every time the temperature dropped below ± 15 degrees Celsius the indoor chime would not work. When the weather would warm up it was ok. I just read on Community Help of a similar problem and the the solution provided was to set the the chime duration to 1 second. I had it at 8 seconds. I also have an electronic chime and a wired doorbell.  Hope this helps !

[sporfrog]

Interesting. I have a Nest Doorbell (Battery) as well. I only use it on battery, but it seems to last quite a while. When temperatures are warmer - let's say lows above freezing - I only need to charge it about once every 4 weeks. When we had 2 weeks of below freezing with some high temps in the teens I had to charge it after about 2 weeks. Of course it also depends on activity, events and video viewing/recording.

I do occasionally turn if off like when we are doing yard work in its view to avoid being alerted. Mostly though it just stays on. If I take it off to charge it while cold, the app will say it is slow charging due to temperature, but after it warms up, it charges at normal speed.

I wonder if maybe the transformer for the wired connection is on the low end of the voltage range? If you haven't yet, be sure to fully charge it using a USB charger indoors. Hopefully then the trickle charge from the wires will keep up!

Good luck.

[nestacular]

The confusion here is the the assumption that these were intended for outdoor use.

If you use it indoors as a way to let your other household inhabitants know when you're leaving, then Nest is the perfect solution. When it's cold, leaving the door unlocked and with a note asking for visitors to enter first and then ring it inside seems to a fool-proof way to get them to work.

For outdoor use, it's certainly not looking like Nest Doorbell (hardwired or battery operated) is the right fit at present but it would be great to be proven wrong.

[aatienza]

Hey folks,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie