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Door bell and camera offline

Joplin71
Community Member

My door bell and camera is wired it says offline what is wrong?

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

Hi Joplin71,  I'm an end user like you.  Just to be clear you have a a doorbell AND another camera?  Are they the old generation version ( they work with the Nest App) or the new generation cameras that work with the Google Home app?    Did anything change in your wifi setup?   Have you tried the normal trouble shooting steps of powering down the cameras for a minute or so and then powering them back up and see if they come back on line?

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Checking in — have you tried the steps shared by EmptyNester? If so, how did it go?
 

Let me know if you need more help.

 

Thanks,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie