Door bell won't wake up

[mcarb83]

I've noticed lately that when I walk out at night my door bell isn't waking up. No lights or anything until I push the door bell. Although it's battery I have it connected to the power from the old door bell and it has always worked fine. I can view it in Google home and it's good. I have tried switching events and everything.Idk what to do please help

[gmelanymelissa]

Hi @mcarb83, 

Thanks for posting here in the community. I'm sorry to hear your Nest Doorbell won't wake up. Help's here!

Try the troubleshooting steps here:

• Motion detection settings: Check your Google Home app settings for the doorbell. Look for any motion detection options and make sure they are set to be active. Visit our Help Center to learn more about how Nest doorbell detects motion.
• Night vision mode: Some doorbells go into a power-saving night vision mode that can be less sensitive to motion. Follow these steps to Change Night Vision settings. 

Let me know how it works.

Best regards, 

Melany