Door camera not getting notifications

[Phyllisherald]

Not getting notifications via email 

[MplsCustomer]

@Phyllisherald 

Do you have the older Google Nest Hello Doorbell and do you have "Email" selected under "Notification type" (see screen shot below, where the option is NOT selected)? If so, are the email notices going to your spam folder?

If you have the newer battery doorbell or 2nd Gen Google Nest Doorbell, the newer doorbells (and cameras) that work ONLY in the Google Home app do not have an email option for notifications.

[aatienza]

Hey Phyllisherald,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
 

I appreciate the help, MplsCustomer.

Thanks,

Archie

[janthadeus]

Hi there,
 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

I appreciate the help here, MplsCustomer and Archie.

Thanks,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT