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Nest Cam with Floodlight sensitivity to snow and rain

tripbates
Community Member

During a snow event my Nest Cam with Floodlight triggers the floodlight.  The light stays on until the snow stops.  I have adjusted the motion sensitivity down to Low and this does not solve the problem.  Please help. 

11 REPLIES 11

Brad
Community Specialist
Community Specialist

Hey there,

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices, following the steps found here. In the meantime, lowering your sensitivity was a good choice. I believe that Activity Zones will help you out in this situation. You can learn more about them here. I hope you find the article helpful. Please let me know if you need further assistance. 

Best regards, 
Brad

Ebedia
Community Specialist
Community Specialist

Hi everyone,

@tripbates how's it going with your Nest Camera? Were you able to read the information and check the links that Brad has shared? In case you have an update, you know where to find us.

Thanks for answering, Brad.

Regards,
Emerson

Ebedia
Community Specialist
Community Specialist

Hello tripbates,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
  
Best,
Emerson

rreynier
Community Member

I am also having this issue. This is simply an issue with what Google believes to be headlights streaking across the screen, when it is just a snow flake. Here in Denver I have this issue across two nest floodlight cams any time it snows. It's so easy to reproduce it's silly. I can share footage with your qa or dev team but your image labeling models need some serious improvements during heavy snow and rain.

Brad
Community Specialist
Community Specialist

@rreynier

 

You can try to lower your sensitivity, as that has helped for other users in colder climates with lots of snow and rain.

 

Best regards,

Brad

rreynier
Community Member

Its been on the lower sensitivity for a while and that does not help. When it snows heavily, it goes off every 3-5 minutes. Also, even if that did work, I hate to set the sensitivity to low just to handle snowstorms. 

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Brad
Community Specialist
Community Specialist

@rreynier

 

Thank you for your clarification, and for sharing the screenshot. I would invite you to please fill out this form, and a higher tier of support will reach out to you with next steps. Once filled out, you should hear back from support regarding this inquiry.

 

Best regards,

Brad

janthadeus
Community Specialist
Community Specialist

Hey there,

 

rreynier, we got the form you’ve submitted. I’ve checked your case and our team has sent you a follow-up email for further instructions.
 

tripbates, how’s it going? Still need our help?
 

Thanks for the help here, Brad and Emerson.
 

Best,

JT

janthadeus
Community Specialist
Community Specialist

Hello tripbates,

 

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

 

Best regards,

JT

Certainly not fixed yet 🙂 Only a software update will fix this.