Doorbell Bracket

[Markretzloff]

I have a google doorbell 2nd gen wired unit and need a replacement mounting bracket. How would I get ahold of one of those? 

[MplsCustomer]

@Markretzloff 

Try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[ReginaS]

Hi Markretzloff,
 

Thank you for chiming in, MplsCustomer.
 

I genuinely understand the inconvenience you have faced. I am on this right away! Have you had a chance to contact our support? If not, please fill out this form.
 

Let me know once you are done.
 

Cheers,
Regina

[EdmondB]

Hey there, 

We haven't received your form — were you able to fill it out?

Regards,
Edmond

[Markretzloff]

Hi there, I reached out and had a support chat with someone. RMA number 42363030

They sent a doorbell bracket for the nest doorbell. Unfortunately this won’t work. I have the 2nd gen wired Google doorbell Model G28DR. How can I go about getting a replacement mounting bracket? 

[EdmondB]

Hello there, 

I'm glad you brought this to my attention. Let me help you out. Could you please share the Case ID that you receive from the support when they send you a replacement for the mounting kit? 

I look forward to your response. 

Best,
Edmond

[Markretzloff]

I don't know the case ID. I have the following:
RMA42363030
Tracking number: **********
IMEI number: *************

[EdmondB]

Hi there, 

Thanks for providing all the information. I just checked the replacement order, and it seems that we have to escalate this to our support team to get the correct mounting bracket. We already have the form that you fill out, and our team will reach out to you via email to further assist you. 

Best,
Edmond