Google Nest Community

I don't know the case ID. I have the following:RMA42363030Tracking number: **********IMEI number: *************

Hi there, I reached out and had a support chat with someone. RMA number 42363030They sent a doorbell bracket for the nest doorbell. Unfortunately this won’t work. I have the 2nd gen wired Google doorbell Model G28DR. How can I go about getting a repl...