Doorbell Camera Offline after Power Outage

[mcurles]

My Nest doorbell camera goes offline after a power outage (which unfortunately happens frequently in my neighborhood). It is a wired doorbell, and I have to manually remove it and reset it every time. I'm about ready to replace it with another brand.

Is there a solution?

[aatienza]

Hey mcurles,

I’m sorry you’re having trouble with this. No worries, we'll check this out. I'd like to isolate this — is your camera plugged in directly to a power outlet? Are you using a power strip? Also, what's the status light of your doorbell after the power outage?

Thanks,

Archie

[mcurles]

The doorbell camera is directly connected to power (from the original doorbell on the house). So, it is not plugged into a power outlet or power strip. As for the status light, I'll have to double check the next time it happens, but I think there is a flashing green light on the doorbell after the power outage.

Thanks,

Marc

[Brad]

@mcurles

I am sorry to hear that this happens regularly! Thank you for responding to @aatienza! I am glad to see that your doorbell is wired and powered directly, but what is your current setup like power-wise? I am wondering if there may be too much power being sent to the doorbell so it may be malfunctioning. Please let us know what your voltage is at for the doorbell or any other troubleshooting steps that you have made.

Best regards,

Brad

[MplsCustomer]

@mcurles 

Whenever there is a power outage, two of our Google Nest Outdoor Cameras go offline and won't come back online until we unplug them and plug them back in; there are numerous posts about this issue. This never happens with our Google Nest Hello Doorbells, but maybe something similar is happening to your doorbell. After your next power outage, perhaps you could just try turning off the circuit for the doorbell and turning it back on to see if this restores your doorbell to online status. It doesn't address the cause, but at least it's easier than removing and resetting it.

[janthadeus]

Hey everyone!

Thanks for your help here, @archie, @Brad and @MplsCustomer.

I want to make sure you're all good. Have you tried the shared steps by MplsCustomer? — how did the steps go?
 

Regards,

JT

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie