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Doorbell Chime does not work

MNO-Handyman
Community Member

I am using a 16V transformer and normal chime with only front door ringer. Originally, I tested my chime first without Nest to verify it was working fine. Then, I connected Nest Hello and chime connector exactly as shown in diagram using 16V transformer output. Nest app was able to communicate with the Hello and I could see video and get alerts, however, the chime would not ring.  All help would be appreciated!

1 Recommended Answer

Rbrouwer007
Community Member

Thank you for the response.  It was the "Chime Duration" setting in device options within the app...  I just turned it "on".

View Recommended Answer in original post

6 REPLIES 6

mdr2
Community Member

Hi MNO, did you install the little adapter that goes inside the doorbell box where the chime is?  It is a small circular disk with 2 wires on it.

Yes, the adapter is installed.

Brad
Community Specialist
Community Specialist

Hi there, folks.

 

Just checking in to see if you still need assistance with this issue? It looks like mdr2's suggestion has seemed to work out. Please let me know if you need additional information!

 

Best Regards,

Brad.

Rbrouwer007
Community Member

I'm having the same issue...  The adapter is installed.  

mdr2
Community Member

Hello MNO and Rbr,   The only thing I can think of is maybe the wiring isn't correct for the adapter. Here is an excellent video from NEST showing the various way you can connect it.  I hope this helps...

https://www.youtube.com/watch?v=TwPS46AZy2o

Rbrouwer007
Community Member

Thank you for the response.  It was the "Chime Duration" setting in device options within the app...  I just turned it "on".