Hello!
My old nest doorbell died and I bought a new one to replace it. Installation went fine (has power, connected to chime box, etc.), but it won't connect to the app and be added to the home structure. I called support yesterday and she walked me through the typical troubleshooting and ended up having me create a whole new home structure just for the doorbell. The doorbell works, and connects to the Nest app, but now it's on a whole other "home". I need it to be on the main home structure with all the other Nest devices. I called support today and walked through some more troubleshooting with them until he was out of options.
Things I've tried:
Turning my phone off and on
Deleting the Nest App and reinstalling it
Trying to add it from a different device (iPad instead of iPhone)
Restarting the doorbell
Factory resetting the doorbell
Removing the doorbell and plugging it in to an outlet next to a Nest thermostat in an attempt to get it to connect (tried with three different thermostats)
I've made sure I'm on the right wifi network. The doorbell will connect to that network and does work (know since it can be added to and work on a separate home structure), but won't connect to the other Nest devices and thus doesn't let me add it to the main Home. The code I get is NC024(4.7), but have walked through the troubleshooting related to that error on my own and with both customer support people.
Anyone have other recommendations?
