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Doorbell Not Consistently Recording Events

MeganMoon
Community Member

Hello, my doorbell is not consistently recording events. I ran the troubleshooter and it said to escalate. How do I escalate?

3 REPLIES 3

Ebedia
Community Specialist
Community Specialist

Hi MeganMoon,

Thanks for reaching out. I know how important it is when your Nest camera records the events. Could you tell us the steps you've done so far? Also, when you say escalate, are you referring to a phone or email support? By posting here in the community also means that you're escalating this issue to us.

Try checking these options:

  • Make sure your device is connected to your Wi-Fi network and the network is connected to the internet.
  • Check if your Nest camera and microphone are on from your app.
  • Make sure your Nest camera can spot the activity you want. You may need to move your camera or change something in the camera’s view to improve motion detection results.

You can find detailed information about how to make the most of your camera if you have Event Recording.

Looking forward to your response.

Regards,
Emerson

Ebedia
Community Specialist
Community Specialist

Hi MeganMoon,

 

How's it going with your Nest doorbell? We would appreciate it if you could share with us the information I'm asking above. Also, were you able to do the steps I've provided? I'd be glad to hear from you — I'd like to make sure everything is working.

 

Regards,
Emerson

Ebedia
Community Specialist
Community Specialist

Hey MeganMoon,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Best,
Emerson