Doorbell QR code lost

[Alexdv18]

I changed internet provider and need to rest the doorbell. I lost the QR code and the camera seems to have been fixed in a way that i can see the QR code at the back; is there any other way to do the rest and find the code?

[MplsCustomer]

@Alexdv18 

Since Google Nest does not provide a way to update Wi-Fi settings on its Google Nest cameras and doorbells, their first recommendation when changing internet service providers is to set the network name (SSID) and password on your new router/modem to the same values used on the old router/modem:

https://support.google.com/googlenest/answer/9223711

If you can't do that, then the general process is to remove the camera or doorbell from the Google Nest app or Google Home app while still on your old Wi-Fi network, then do a factory reset of the camera or doorbell (https://support.google.com/googlenest/answer/9252162), and then reinstall the camera or doorbell in the Google Nest app or Google Home app while on your new Wi-Fi network.

If you do not have your QR code, you can select "continue without scanning" during the install, and use the 6-character alphanumeric Setup Code that is printed somewhere on the back or bottom of your camera or doorbell.

[zoeuvre]

Hi folks,

@Alexdv18, thanks for reaching out, and I'm sorry to hear about the situation. I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you more.

I appreciate your input, @MplsCustomer. 

Best,

Zoe