cancel
Showing results for 
Search instead for 
Did you mean: 

Doorbell Security

sgerdown
Community Member

I have a Nest doorbell that is associated with my gmail account and I pay a monthly Nest subscription. My partner has that same doorbell associated with his gmail account and he also pays a monthly Nest subscription. We broke up. I have changed my wifi password and the password associated with Nest in my Nest app and the Google Home app, but he is still able to get notifications about who comes to the house through his email. I have asked him to remove it, but he has not. What can I do? 

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

Hello, your best bet is to call NEST and speak with a Nest support person as this can be tricky to fix and in fact they may have to fix it back at the Nest Server End.  Here is where you can start to open a ticket and speak with a person.

https://support.google.com/googlenest/gethelp

 

 

aatienza
Community Specialist
Community Specialist

Hey sgerdown,

 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
 

I appreciate the help, EmptyNester.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey sgerdown,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey sgerdown,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie