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Doorbell Won't Reconnect

grabbyl28
Community Member

I am unable to reconnect our doorbell. I have reset but I cannot get it to chime or light up or connect to wifi. Any suggestions?

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Which Doorbell do you have? The new 2021 battery doorbell, or the 2nd gen one before from like 2018? Did you Factory Reset the device, or restart it? Restarting and factory resetting your Google Nest camera or doorbell will have different results:

 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

 

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

 

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

grabbyl28
Community Member

I have restarted but haven't done a factory reset. I will try that.

Brad
Community Specialist
Community Specialist

@grabbyl28

 

Please let me know if the Factory Reset worked for you!

 

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.