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Doorbell access and family link

pasi77
Community Member

I could not add a child with family link account to the Nest app. I cannot add a  home member in the Nest app because it states we have to manage additions in Google Home.  

2.  When trying to Invitea child account to the Household in the Google Home App, we receive a message stating we cannot add the child account in this App, we have to do it in Family Link. 

3. In the Family Link app I click Google assistant -> add to new devices. And nothing happens after the click.

How can I get this Doorbell work for the kids?

 

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. Here is a great article that goes over family access. I believe it can help you out. 

Best Regards, 
Brad

pasi77
Community Member

Thank you answering this. However there is no answer why Family Link device addition button does nothing. I suppose it is the place where I should add Family Link users to the Doorbell.

Brad
Community Specialist
Community Specialist

@pasi77

 

If it is not found in there, then I do not believe Family Link is offered through cams. Sharing access with family members is quite different from Family Link. There are definitely restrictions, but I could suggest you try asking Support for more information. 

 

Best regards,

Brad

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie